Privacy Policy – shuttle bus

Temporary Fuel Price Notice: Due to the ongoing fuel crisis and price increases, a temporary surcharge of $4.00 per trip will apply. This will remain in place until fuel prices return to normal levels. Thank you for your cooperation and understanding.

Temporary Fuel Price Notice: Due to the ongoing fuel crisis and price increases, a temporary surcharge of $4.00 per trip will apply. This will remain in place until fuel prices return to normal levels. Thank you for your cooperation and understanding.Temporary Fuel Price Notice: Due to the ongoing fuel crisis and price increases, a temporary surcharge of $4.00 per trip will apply. This will remain in place until fuel prices return to normal levels. Thank you for your cooperation and understanding.

Last updated: 21 October 2026

Safe Drivers NZ Ltd, trading as Shuttle Bus (“we”, “us” or “our”), respects your privacy and handles personal information in accordance with the New Zealand Privacy Act 2020.

1. Information We Collect

We may collect your name, contact details, booking and travel information, payment status, communications, and relevant website usage information.

2. How We Use Your Information

We use your information to:

Process and manage bookings and payments.
Arrange drivers and transfers, including with third-party operators where necessary.
Respond to enquiries and manage cancellations or refunds.
Maintain business records, protect against fraud and improve our services.
Measure website performance and advertising where applicable.
Send promotional emails or text messages where permitted by law.

3. Payments and Service Providers

We accept the payment methods displayed at checkout, including supported cards and digital wallets. Stripe and PayPal may process payments where available. Payment providers handle payment information under their own privacy and security practices.

We may share relevant information with drivers, transport operators, payment providers and service providers where needed to deliver our services or operate our business.

We do not sell personal information.

4. Cookies and Advertising

Our website uses a cookie consent banner and may use Google Analytics, Google Ads tracking and Meta Pixel to understand website use and measure advertising. You can manage available cookie preferences through our website banner or your browser settings.

5. Marketing Messages

We may send promotional emails or text messages where permitted by law. You can unsubscribe using the method provided in the message. Booking confirmations and other essential service communications may still be sent.

6. Storage and Security

We store information in our website booking system, email and spreadsheets. We take reasonable steps to protect personal information against loss, misuse, unauthorised access or disclosure. We retain it only for as long as reasonably necessary for business and legal purposes.

Some service providers may process information overseas. We take steps to handle any such disclosure in accordance with applicable New Zealand privacy requirements.

7. Your Privacy Rights

Under the Privacy Act 2020, you can request access to your personal information and ask us to correct it. We may need to verify your identity before responding.

For privacy questions or requests, contact:

Shuttle Bus
Safe Drivers NZ Ltd t/a Shuttle Bus
Email: info@shuttlebus.co.nz
Website: https://www.shuttlebus.co.nz/

Business address: 86 Stanley Avenue, Te Aroha, Auckland

You can also contact the Office of the Privacy Commissioner at https://www.privacy.org.nz/ for information about your privacy rights.